Privacy Notice

1. Overview
Utility Galaxy ("we", "us", "our") provides outcome-based consulting services to public and private sector organisations.
This Privacy Notice explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request information about our services, or engage with us.
We are based in Adelaide, South Australia, and handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using this website or submitting information to us, you acknowledge the practices described in this Privacy Notice.
2. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide Directly
We may collect information that you voluntarily provide when you:

• Submit a contact form

• Contact us by phone or email

• Request information about our services

• Engage with us regarding a potential or active engagement

This information may include:

• First name and last name

• Email address

• Phone number

• Organisation name

• Job title or role

• Information about your objectives, challenges, opportunities or requirements

• Any other information you choose to provide

Information Collected Automatically
When you visit our website, we may automatically collect limited technical information, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Website usage information

• Session and security-related information

Information Collected During an Engagement
Where we work together under an engagement, we may receive information reasonably required to:

• Scope and deliver services

• Assess outcomes

• Verify results

• Meet contractual, legal or regulatory requirements

3. How We Use Information
We use personal information only for purposes connected with operating our business and delivering our services.
This includes:

• Responding to enquiries

• Assessing whether our services are an appropriate fit for your needs

• Communicating with prospective and current clients

• Planning and delivering consulting services

• Supporting independent verification of agreed outcomes

• Operating, maintaining and improving our website

• Protecting the security of our systems and services

• Meeting legal, regulatory and professional obligations

We do not sell personal information and do not use personal information for unrelated marketing purposes without consent.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support security, functionality, performance and user experience.
These technologies may be used to:

• Maintain secure browsing sessions

• Protect the website against malicious activity and fraud

• Support contact forms and website functionality

• Improve website performance

• Analyse website usage and visitor behaviour

• Measure and improve the effectiveness of website content

Most web browsers allow you to control or delete cookies through browser settings.
Please note that disabling certain cookies may affect the functionality, performance or security of parts of this website.
5. Disclosure of Information
We disclose personal information only where reasonably necessary and only for legitimate business purposes.
Information may be shared with:

• Trusted technology and service providers that help operate our website and business systems

• Specialist partners involved in the delivery or verification of services, where appropriate and on a need-to-know basis

• Professional advisers such as accountants, auditors or legal advisers

• Government agencies, regulators or authorities where disclosure is required by law

We do not disclose personal information to third parties for their own marketing purposes.
6. Data Security
We take reasonable technical, administrative and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Access to personal information is limited to those who require it for legitimate business purposes.
While we take reasonable precautions to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Overseas Processing
Some trusted service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information continues to be handled in a manner consistent with applicable privacy obligations and the Australian Privacy Principles.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries

• Assess potential engagements

• Deliver services

• Meet legal, accounting or regulatory obligations

• Protect our legitimate business interests

Information that is no longer required is securely deleted, destroyed or de-identified where appropriate.
9. Your Rights
Subject to applicable laws, you may request:

• Access to personal information we hold about you

• Correction of inaccurate, incomplete or out-of-date information

• Information about how your personal information has been used or disclosed

• Deletion of personal information that we are no longer required to retain

We will respond to privacy requests within a reasonable period.
If you are dissatisfied with how your personal information has been handled, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Third-Party Links
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites and encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our business, website functionality, legal obligations or privacy practices.
The latest version will always be published on this website.
12. Contact Us
If you have questions about this Privacy Notice or the way we handle personal information, please contact us:
Utility Galaxy
Westpac House, Level 24
91 King William Street
Adelaide SA 5000
Australia
Phone: +61 874 777 907
Email: info@utilitygalaxy.com